Like so many other women, as soon as its release was announced, the Naked 3 was instantly #1 on my Christmas wishlist. I am a die-hard fan of the original Naked palette and I use it almost every day. I really liked the pinkish tones in this new palette and couldn't wait to get my hands on it. As I watched the news of it being sold out on the Urban Decay site, as well as other beauty sites such as Sephora and Ulta, I began to doubt that I'd find it under my tree this year. As I unwrapped the box, I was beyond excited!
I have seen a few critical reviews of the colors, but overall most people adore this palette, and I was no different than the rest of the crowd. When I tried it out, I was totally in love...
It was a short love affair.
The third time I used the palette, I tipped the box in order to get the brush out. I stared in horror as a pile of pans fell all over the place. It was as if I was seeing it slow motion but could do nothing about it. Six of the twelve pans fell out and hit my wood floor. Somehow, by some miracle, the shadow remained totally intact, except for a tiny chunk out of the corner of "Buzz." I didn't knock the case around or mishandle it in anyway. Why did this happen? I felt so disappointed. Thinking this was just an unfortunate case of a faulty item, I immediately sent an email to Urban Decay's customer service. It was the weekend, so I knew I wouldn't hear back from them until Monday, so I began researching online to see if this had happened to anyone else.
It turns out this was not an isolated case. When I Googled things like "Naked 3 pans fell out" I turned up a number of comments and reviews from people who had eerily similar experiences with Urban Decay products.
Here are a couple of conversations straight from Urban Decay's Facebook Page:
I just got my naked3 palette in the mail yesterday, I ordered directly from your site. As beautiful as the paper box packaging, I found 2 of the shadows already loose from the palette. They fell right off when I tilted the tin and you can see the dried up glue in the backing. As a loyal fan of your brand, I was disappointed in the quality. For $50+, I didn't think I had to take out my superglue upon opening.
Is it a common issue with the Naked 3 Palette for the pots to come out? The Blackheart and Dust fell out and created quite a mess and a half when they broke I've never had this problem with my Naked 1 Palette that I've had for over a year!
I hope that this isn't something that a lot of people are experiencing with their Naked 2 palette, I've only had this one for 2 weeks.
I found this discussion on Reddit:
[–]nicholetta2[S] 11 points ago
This review was from Ulta.com:
Comments about Urban Decay Cosmetics Naked3 Palette:
Two of the eyeshadows fell out of the case but did not crack.
- SKIN TONE: